Refund Policy

Last updated: May 25, 2026

This Refund Policy explains our policies regarding refunds, cancellations, and returns for Astroracle Tarot services. By purchasing our services, you agree to the terms outlined below. We are committed to customer satisfaction while maintaining fair policies that comply with applicable consumer protection laws.

1. Digital Services Nature

Astroracle Tarot provides digital services including AI-powered tarot readings and Premium features. As these are digital services delivered instantly upon purchase and consuming irrevocable AI computing resources, special refund conditions apply as outlined below.

2. Refund Eligibility (7-Day Unused Policy)

You may be eligible for a full refund under the following strict circumstances:

• Unused Services: If you request a refund within 7 days of purchase, provided that absolutely NO premium features or reading credits have been consumed.
• Technical Issues: If severe technical problems on our end prevented you from accessing purchased services and we were unable to resolve the issue within a reasonable timeframe.
• Unauthorized Charges: If charges were made to your account without your authorization.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases under any circumstances:

• After Consumption: Once you have consumed any Premium reading credits or initiated a premium feature, the sale is final.
• Change of Mind: If you simply changed your mind after using the service.
• Content Dissatisfaction: If you disagree with or are dissatisfied with the content or interpretation of the readings. (Please remember that all readings are generated by AI and are strictly for entertainment purposes only).
• Time Expiration: After the 7-day refund window has passed, even if the credits are unused.
• Account Termination: If your account was terminated due to a violation of our Terms of Service (such as prompt injection or malicious scraping).

4. Payment Method-Specific Policies

• Credit/Debit Card (Stripe): Refunds are processed back to the original payment method. Processing time usually takes 5-10 business days depending on your bank.
• Alipay / WeChat Pay: For users utilizing local payment methods, refunds will be processed to the original account. Please ensure you provide the correct transaction ID when requesting a refund.

5. How to Request a Refund

To request a refund for an eligible purchase:

1. Email our support team with the subject line "Refund Request".
2. Include your account email address and payment reference/order ID.
3. Explain the reason for your refund request.

We will review your refund request and respond within 3-5 business days. You will receive an email confirmation once the refund is processed.

6. Service Interruptions

If our service experiences extended downtime (more than 24 consecutive hours), you may be eligible for an extension of your premium duration or additional reading credits as compensation, rather than a direct monetary refund.

7. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.